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"The design and manufacture of manual precision positioning controls and optical encoders both to established designs and specialised customer requirements. Products meet both military and industrial applications and
include trackerballs, force and displacement type joysticks and optical encoders. Design and manufacture of strain measuring elements and in-house installation of strain gauges into customer supplied parts."
All BSI registered firms are required to generate and adopt a Quality Policy. Daco's reads as follows:
"Working together we aspire to provide our target customers with the fastest solution to their specialist hand controller needs. Quality is implied, but not taken for granted, within this statement. Quality means
consistently meeting or exceeding our internal and external customers' expectations, the first time, every time. In support of this policy, we shall:
- Continuously improve in everything that we do through the active involvement of our employees, customers, suppliers and agents.
- Continue compliance with and certification to the requirements of such quality management systems (including ISO9001 and AS9100) as our target customers require.
- Never compromise Quality.
Every employee is responsible for implementing this policy."
Warranty
- Goods manufactured by Daco are guaranteed against failure resulting from defective design, materials and / or workmanship provided that any failure is not due to miss-use. The duration of this guarantee shall be 24
months from the date of despatch from Daco. This guarantee shall be limited to either the exchange or repair of the goods or the refund of the purchase price against the return of goods. No liability whatsoever
beyond that defined by the Consumer Protection Act 1987, can be accepted for any loss or damage arising out of any failure of the goods.
- Where the goods supplied are not manufactured by Daco, then the guarantee or warranty of the original manufacturer shall apply;
- If goods are returned to Daco, responsibility for carriage rests with the Purchaser. If Daco accepts liability, then Daco is responsible for return carriage;
- If goods are returned and no fault is found or liability is not accepted, then a charge of not less than £50 shall apply and the Purchaser shall be responsible for all carriage.
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